If you already have an app available on App Store and Google Play, we can publish your new Shopney app as an update to your existing app so that you don't lose your existing app users.

Please follow the below steps to update your existing app with your new Shopney app.

1. DEVELOPER ACCOUNT INVITATIONS

We submit the apps under the developer accounts of our merchants. In order for us to take over the submission process of your app, please grant admin access to invite@shopney.co for your developer accounts.

Please see the 4th step in this guide for sending Apple developer account invitation and this one for Google developer account invitation.

2. REQUIREMENTS TO UPDATE THE EXISTING ANDROID APP

To update the existing Android app, we'll need the following signing key details from your previous app builder:

  • Keystore File

  • Keystore File Password

  • Key Alias

  • Key Password

The existing android app cannot be updated if the signing key is not shared.

If the above files are missing, the alternative way would be sharing the private upload key with us. For further information on why this file is needed, please see here.

If you’ve lost your private upload key, you need to create a new one by following the steps in this guide.

Once the new private upload key is created, the account owner must contact Google support team to reset the key and make sure to attach the upload_certificate.pem file in the form. After Google support team registers the new upload key, you will receive an email and then you can update your keystores and register your key with API providers.

3. SHARING THE SIGNING KEY DETAILS

After receiving the required details to update your android app, please send these files to apps@shopney.co and inform our support team via live chat.

4. REQUIREMENTS TO UPDATE THE EXISTING iOS APP

Though no files are required to update the existing iOS app, there are a few controls our product management team will need to run before confirming the update submission. We will be keeping you posted.

After the controls, if it's realized the app can be updated only on App Store or Google Play, what you'll need to do next will be promoting the new app to drive installs.

Getting Downloads: How To Promote Your eCommerce Mobile App?


You may also want to check out:

Mobile App Launch Process Checklist
Can I Make Changes on My Shopney Mobile App Design After It Goes Live?
How to Convert Your Shopify Website Traffic into Mobile App Downloads



Hope this article was helpful! If you require any further information or assistance on this matter, please feel free to contact us and we'll make sure to assist you as soon as we can.

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