If you no longer have access to your Android keystore files from your previous developer or app builder, you don’t need to worry. Google allows you to reset your Android keys, and Shopney will guide you through the process step by step.
This ensures your app can continue to receive updates and remain live on the Google Play Store without disruption.
Resetting your Android keys is important because it allows you to:
Keep your app updates flowing –Without resetting your keys, Shopney cannot submit your app as an update to the existing one. This means your current users would lose access. Resetting your Android keys ensures your Shopney app is published as an update, so your customers simply update their app instead of starting over.
Stay in control of your app – Resetting your keys ensures you’re not dependent on a previous developer or app builder.
Protect your business continuity – Having updated keys avoids delays or downtime that could affect your app’s availability and your customers’ experience.
Let’s go through how you can reset your Android keys in a few simple steps.
Steps to Reset Your Android Keys
1- Log in to your developer account
Log in to your Google Play Developer Account. Click Help in the lower corner (1). Then click Contact Us at the bottom of the page that opens (2).
2- Request an upload key reset
In the search box, type “I lost my key file” (1), proceed to the next step, and choose Other (2).
3- Proceed to the next step
On the following screen, simply click Next Step without making any selection.
4- Choose your communication channel
On the following screen, select Email as your preferred way to communicate with Google.
5- Fill out the request form
Complete the required details on the form.
6- Add your request message
In the section Please specify your issue, copy and paste this text:
“I was getting service from a developer for my app, and I am now changing the developer. I need the Keystore File, Keystore File Password, Key Alias, and Key Password to submit my new app as an update to my existing app. However, I am not able to hear back from my previous app builder. I request that these files be reset/refreshed.”
7- Submit your request
Click Submit to send the form to Google.
Once Google responds, please forward their reply to [email protected] along with the following information about your organization:
City or Locality
State or Province
Country Code
After receiving these, our team will create and send you a .PEM file, which you’ll need to upload to your Google Play Console:
1. Go to Test and release (1) and select App integrity (2). Then scroll to the bottom of the page and click Settings for Play app signing (3).
2. Select Request upload key reset.
3. Provide a reason for requesting the reset.
4. Upload the .PEM file.
5. Click Request.
📌 Important Note
It’s very important that you share every email from Google with us. These communications are essential for completing the reset process successfully.
Resetting your Android keys is a straightforward process when handled step by step.
By keeping Shopney Support updated with Google’s replies, we can make sure your app continues to run smoothly and remains ready for future updates.
Need Help?
If you encounter any issues, our support team is here to assist you:
Contact our support team via live chat in your Shopney dashboard.
Visit our Help Center.
Visit our YouTube Channel for tutorial videos.