Klaviyo is a powerful marketing automation tool that helps you collect and use customer behavioral data across different channels. By integrating Shopney with Klaviyo, your mobile app becomes one of those channels, so you can include mobile app activity in your marketing flows, emails, and push notifications.
With the Klaviyo integration, you can:
Track mobile app user behavior as events in your Klaviyo dashboard
Create personalized flows triggered by app activities (like product views, cart additions, or in-app chat)
Send automated, targeted push notifications to your app users
Combine app data with your email and SMS marketing for a complete view of your customers
🔔 Reminder
This integration does not visually change your mobile app. Instead, it enriches your Klaviyo dashboard with app-specific event data and triggers.
Let’s go through how you can utilize the Klaviyo integration with your mobile app!
Which Data Will Flow Into Klaviyo?
Once you enable the integration from Shopney’s Integration Dashboard, actions taken by your app users will automatically appear in Klaviyo as events.
Examples of mobile app events include:
Account Created on Mobile
Added to Cart on Mobile
Barcode Scanned on Mobile
Configure Event Tracking Settings
After enabling the integration, you can decide exactly which events you want to send to Klaviyo.
To do this, navigate to the Integrations section of your Shopney dashboard, click on the Klaviyo integration, and click the Configure Events button on the 6th step.
When you click it, a window called Event Map will open. In this window:
Each event (such as Added to Cart on Mobile, App Opened on Mobile, and Checkout Created on Mobile) is listed individually.
You can enable or disable events using the toggle switch next to each event.
Only the enabled events will be forwarded to Klaviyo for measurement and targeting.
You can update these settings anytime by reopening the Event Map.
This gives you full control over which app activities are shared with Klaviyo and helps you focus on the data that matters most for your automations.
How Can I See Mobile App Data in Klaviyo?
Once your selected events are forwarded to Klaviyo, you can view them directly in your Klaviyo dashboard under the Profiles section. This gives you an overview of each customer’s in-app activity in real time.
1- Open a customer profile to see a timeline of their app actions, organized by time.
2- View the actions taken by each profile for deeper insights into how users interact with your app.
With this data, you can better understand user behavior and create more personalized automations within Klaviyo.
How to Use App Events in Klaviyo Flows
Just like any other customer action in Klaviyo, mobile app events can be used as:
Triggers or conditions (1) in your automated flows (e.g., send a reminder email when a user adds to cart in your app).
Actions (2) within flows, such as sending push notifications, in addition to emails (3) and SMS.
🔔 Reminder
This integration was built with our partner Klaviyo. While we fully support it, technical issue resolution may sometimes take longer than regular requests due to joint investigation processes. Thank you for your understanding!
Need Help?
If you encounter any issues with your Klaviyo integration, our support team is here to assist you:
Contact our support team via live chat in your Shopney dashboard
Visit our Help Center