1. USERS GET THE PUSH NOTIFICATIONS BUT NOT THE E-MAILS
Shopney is taking care of the mobile push notification side of this operation. If the push notifications are being delivered properly, the issue of e-mail delivery is most likely about the Back In Stock side. You should contact their support team.
2. USERS CANNOT GET THE RESTOCK PUSH NOTIFICATIONS
This is a case we have never faced so far. But if it happens, we need to check your store and its settings specifically. Please contact Shopney support team.
As Shopney, we work hard to make all your favorite apps get functional on your mobile app as well. Please feel free to check the 'integrations' section of your Shopney dashboard to see which other integrations we offer. Also, please let us know if you want another app to be integrated with Shopney. Our development team will check its availability and share their feedback with you.
NOTE: Please note that this integration was built with our partner, and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!