A Back in Stock push notification is a message that alerts customers as soon as a sold-out product becomes available again. It enables you to bring customers back to your store and recover sales by instantly notifying them when a sold-out item is available again.
When an item is sold out, users will see and tap Notify Me instead of Add to Cart. We store the request data on your dashboard as well, so you can track demand, restock wisely, and avoid overstocking.
Once the product is restocked, the interested customer gets the back-in-stock notification, where you control both the text and timing. With Back in Stock push notifications, you can;
Keep customers engaged and excited about your products
Recover lost sales by notifying customers when sold-out items are available again
Build trust by showing shoppers you’ll inform them instead of letting them miss out
Increase repeat visits to your app
Collect valuable customer interest data to guide future restocking decisions
Now, let’s go through each step to send Back in Stock push notifications!
How will the Sold Out Products appear on the mobile app?
Step-by-Step guide to sending back-in-stock push notifications
1- Navigate to your Shopney Dashboard
Go to your Shopney Dashboard → Notification (1) → Automated (2) and click on Back in Stock (3).
2- Customize your Back in Stock Push Notification Text
Under Back in Stock, you can customize the text of your standard Back in Stock push notifications.
💡Tip
By clicking on the Generate button, you can have AI craft your Back in Stock push notification in seconds, making the process faster and easier. |
3- Choose your Delivery Timing
Under Delivery Timing, choose how you'd like Back in Stock notifications to be sent:
Manual
Select this option if you want to continue sending Back in Stock notifications yourself. The existing behavior remains unchanged; you can review Notify Me requests and send the push notifications manually from the Back in Stock section.
Automatic
Select this option to automatically send Back in Stock notifications during specific hours. When selected, three additional fields will appear:
From: Select the beginning of your notification window.
To: Select the end of your notification window.
Timezone: Select the timezone that should be used for the delivery window.
For example, you can select 10:00 AM – 6:00 PM in the Europe/Istanbul (UTC+3) timezone.
📌 Important Note
If a product is restocked outside your selected time range, the notification is queued and sent when the delivery window opens.
Queued notifications are sent in order during the selected delivery window.
4- Save your Settings
After selecting your preferred delivery timing, click Save.
5- Restock Sold Out Products on Shopify Dashboard
Navigate to your Shopify Dashboard → Products page and make sure you restock the products that you will be sending the Back in Stock push notification for.
6- Track Requests and Send Notifications (Manual delivery timing)
If you selected Manual delivery timing, go to the Back in Stock segment (1), switch on the Only Available Stock toggle (2), then click on the Update Stock button (3) to instantly reflect the latest stock from Shopify, and finally click on the Send button (4).
📌 Important Note
When the Only Available Stock toggle is switched off, you will see requests for products that are still not in stock. Switch it on to see only products that are currently in stock and ready to notify customers about.
Even without clicking Update Stock, Shopify stock levels are tracked automatically in the background. The Update Stock button forces a faster, instant refresh for that specific product, rather than waiting for the automatic background sync, useful when you want to send a notification right away after restocking.
🔔 Reminder
If you selected Automatic delivery timing, this step is not needed; notifications will be sent automatically during your selected hours when products are restocked!
After clicking on the Send button, you will be directed to the New Push Notification page, where you'll edit and finalize the push notification. After you're done editing, you can either choose to send it immediately (1) or schedule it for a later time (2). Once all is done, click on Send Notification.
🔔 Reminder
The Back in Stock push notification will only be sent to customers who tapped the Notify Me button on your live app for that specific product.
7- Monitor Sent Notifications
Go to your Notifications page (1) and monitor your sent Back in Stock notifications from the Sent page (2).
Your sent Back in Stock notifications can be spotted by the Back in Stock text above the Completed text.
All done! Now you can easily send Back in Stock notifications, automatically or manually, and keep your customers informed whenever their favorite products are back in stock!
💡 Tip
If you'd like your app users to receive not only a Back in Stock Push Notification but also an email, simply navigate to the Integrations section in your Shopney Dashboard. Once you enable the Back in Stock integration, your customers will get both a push notification and an email. To see the easy steps for enabling this integration, click here. |
Need Help?
If you encounter any issues, our support team is here to assist you:
Contact our support team via live chat in your Shopney dashboard.
Visit our Help Center.
Visit our YouTube Channel for tutorial videos.
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