Push notification sounds are a great way to make sure your app’s messages get noticed. When a notification is sent to a user’s device, the sound helps grab their attention, making it easier for them to stay connected and engaged.
These sounds are especially useful for time-sensitive updates like promotions, discounts, or important announcements. While using the default system sound works just fine, adding a custom, brand-specific sound can make your notifications feel more personal and memorable. It’s a simple touch that enhances the user experience and helps your app stand out.
Available Plans: This feature is available in Enterprise Plan and above.
Let’s go through the 3 easy steps on how to customize your push notification sound!
How to customize your push notification sound?
1- Prepare your sound file
Before starting, make sure your file meets the following requirements:
File format: .wav
Max size: 2 MB
File name must be descriptive (e.g., brand-alert.wav)
Must be under 30 seconds
No copyrighted or licensed content is allowed.
📌 Important Note
Your sound must meet all the criteria above. Files that don’t follow these rules cannot be used in your app. |
2- Enabling the custom sound for mobile app
Once your file is ready, the sound file must be sent to [email protected] with the subject line “Custom Sound Request – Your Store Name.” Our team will review the file and notify you once it's approved and implemented in your mobile app, so you can send your push notifications with your custom sound.
📌 Important Note
Customers who have updated to the latest version of your app will receive push notifications with your custom sound. Those who have not updated will continue to receive notifications with the default sound. |
3- Start sending push notifications with your custom sound
Once your app has been updated with the new custom sound, you can complete all sections, click Send Notification, and your push notification will be delivered with the sound you chose — making it more noticeable for your customers!
💡Tip
When your notification sound unique, customers recognize and react faster. More attention means more conversions. |
All done, now you can send your push notifications with a sound and make them even more noticeable!
Need Help?
If you encounter any issues, our support team is here to assist you:
Contact our support team via live chat in your Shopney dashboard.
Visit our Help Center.