Nosto integration brings personalized product recommendations into your mobile app, helping you boost conversions, increase engagement, and create more cross-sell opportunities. While the setup is simple, you may occasionally encounter minor issues that affect how the integration works.
In this article, we’ll walk you through the most common problems and how to fix them, so your product recommendations continue to run smoothly in your app.
Let’s go over the 4 commonly encountered issues with Nosto integration and how to solve them!
1. Nosto recommendations aren’t working correctly
If product recommendations are not working as expected in your app, it’s usually because the Token Secret or Slot ID was not entered correctly during the integration setup.
To fix this, make sure the Token Secret is copied correctly from your Nosto dashboard and pasted into the Shopney dashboard. You can refer to the steps for enabling the Nosto integration here.
If you are using custom recommendations, ensure that the correct Slot ID is entered. For your Shopney app, use the Slot ID of the relevant widget created in the Nosto dashboard, as website IDs may not work properly.
2. Custom recommendations aren’t displaying properly
If your custom product recommendations are not showing or behaving incorrectly, it’s usually because the widget type or rules are not configured properly in Nosto.
To fix this, go to your Nosto dashboard and make sure the correct widget and rules are set up. Shopney supports the Custom widget type for both the Product Page and Cart, so ensure your widget is configured accordingly.
3. Product and cart recommendations aren’t visible
If product recommendations are not appearing on your product or cart pages, it’s usually because the feature hasn’t been fully enabled in your Shopney dashboard. To fix this, first make sure the integration is active and that your Token Secret is entered correctly.
Then, go to Design > Customization in your Shopney dashboard and enable Show Recommended Products under the Product Page section.
For the cart page, enable the Cross-Sell Widget under the Cart Page section and make sure Product Recommendation is selected.
If sold-out products are not appearing as expected, check the Hide Sold-Out Products setting under the Collection Page section.
4. Scheduling is not working on the mobile app
If your recommendation scheduling works on your website but not in your mobile app, this is expected behavior. While scheduling rules set in Nosto do not take effect on the mobile app at this time, recommendations will always appear in your Shopney app regardless of those settings.
That’s it! Now you know the most common issues with Nosto integration, how to fix them, and how to keep your product recommendations running smoothly in your app.
If you're experiencing further issues with how product recommendations are generated or displayed, we recommend reaching out to the Nosto support team. Since recommendation logic and rules are managed by Nosto, the issue is likely related to your Nosto settings rather than your Shopney app.
Need Help?
If you encounter any issues, our support team is here to assist you:
Contact our support team via live chat in your Shopney dashboard.
Visit our Help Center.