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How to enable a cross-sell widget on your mobile app cart page?

Learn how to activate cross-selling on your app and recommend relevant products on the cart page.

Lara Soley avatar
Written by Lara Soley
Updated over a week ago

Cross-selling is when your customers are shown related or complementary products while shopping in your app. For example, if a customer adds a phone to their cart, they might also see a case, screen protector, or headphones. This helps them discover useful add-ons and increases the total value of their purchase.

  • Increase revenue per order by encouraging customers to buy more items.

  • Improve the shopping experience with helpful and relevant suggestions.

  • Give more visibility to related products that might otherwise go unnoticed.

  • Make shopping easier by showing complementary items.

  • Build customer loyalty through a more personalized shopping journey.

šŸ”Ž Available Plans

This feature is available in Platinum Plan and above.

Let’s go through how the cross-sell widget will appear on your app, and how to activate it in just 3 steps on your Shopney Dashboard!


How the Cross-sell Widget Will Look to Users

Once your cross-sell settings are configured and saved, the products will be displayed on the Cart Page of your mobile app. In the image below, you can see the different states of the cross-sell widget on the cart page.

Shopney mobile app builder, cross sell widget, upsell, cross sell

How to Enable the Cross-Sell Widget?

1- Go to the Customization section

In your Shopney Dashboard, go to the Design tab (1) and select the fourth option from the left-hand menu to open the Customization section (2). Scroll down and under the Cart Page (3), you will see the Cross-sell Widget. Switch the toggle to enable it (4).

Shopney design dashboard, cross sell, upsell

2- Select Which Options to Display for Cross-selling

After enabling the feature, you can choose one or all of the different options below to display your products on the cart screen for cross-selling.

Shopney design dashboard, cross sell, upsell
  1. Featured collection: This can be any collection you want to feature. The best practice for this option is to create a separate collection of best-selling products for this widget.

  2. Wishlist: Those are your customers' favored products that they have added to their wishlist.

  3. Recently viewed: The products that were recently viewed by the customer in the app session.

  4. Personalized product recommendations: Those are recommendations based on the items in the customer’s cart. Please note that this option works with the Rebuy and Nosto integrations.

  5. Show Only When the Cart is Empty: This option allows you to display cross-sell widgets depending on the cart screen situation. When the switch is turned on, the widget will be visible only when the cart is empty. Otherwise, it will be shown both when the cart is empty and when some items are in it.

3- Save Changes

Don’t forget to click on Save & Update to make sure that the edits and changes you made reflect on the app.

šŸ›Žļø Reminder

If your app is not live yet and, want to preview the feature as if your app is live, please follow the guide here.

All done! Now you know how to enable the cross-sell widget on your cart page and provide your customers with an easier and more convenient shopping experience.


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