Inactive User Winback Notifications are automated messages sent to customers who haven't opened your mobile app for a specific period of time. These notifications serve as a friendly we miss you reminder, encouraging users to return to the app and discover what’s new.
By automating this process, you can maintain a constant connection with your user base without manual effort, effectively turning inactive users back into active shoppers.
By making use of Inactive User Winback Notifications, you can:
Re-engage inactive users who might have forgotten about the app.
Boost customer retention and lifetime value.
Increase app open rates and overall engagement.
Recover potentially lost sales by offering special winback incentives.
Automate your marketing with personalized, AI-generated content.
Now, let’s walk through how you can set up Inactive User Winback Notifications in your Shopney dashboard!
How Inactive User Winback Notifications look to your users
Please take a look at the example below to see how Winback Notifications will appear to your users.
💡Tip
To make these notifications even more powerful, try using winback-specific keywords like We miss you! or offer a special discount code to give users a reason to come back. |
Steps to set up Inactive User Winback Notifications
1. Enable Inactive User Winback Notifications
In the Notification section of your Shopney Dashboard (1), go to the Automated tab (2), and enable the Inactive User Winback Notification toggle (3).
2. Configure Your Winback Notification
After enabling the toggle, you will see five main sections to configure your message:
1- AI Generate: Use Shopney AI to create winback-focused content in one click. The AI is specifically tuned to generate miss you and come back style messages.
2- Title: Add a catchy headline.
3- Message: Write a compelling reason for the user to return. You can mention new arrivals, price drops,limited-time offers, or win-back deals.
4- Rich Media: Upload a high-quality image to make your notification stand out visually on the lock screen.
5- Delivery Timing: Choose the inactivity threshold. You can choose to send the notification if the user hasn't opened the app for 3, 7, 14, 30, 60, or 90 days.
🔔 Reminder
The inactivity timer starts from the last time a user opened your app. If they open the app at any point, the timer resets to zero.
Once you’ve finished customizing your notification, click the Save button to activate it.
That’s it! You’ve successfully set up a system to automatically win back your customers and keep your app engagement high.
Need Help?
If you encounter any issues, our support team is here to assist you:
Contact our support team via live chat in your Shopney dashboard.
Visit our Help Center.