If you followed all the steps properly on our 'How to integrate Zendesk with your Shopney mobile app?' guide, it's not likely to have any problems with the integration.
However, if you still have a malfunction, it's easy to fix. Let us cover the likely issues and how to fix them.
1. Reset API Token On Zendesk End
If you cannot see the messages from your Shopney mobile app on Zendesk dashboard after a certain time, it might be related to the API token. It might be reset on Zendesk, and you see a different API token in your Zendesk dashboard.
In this case, you need to add the correct API token.
2. Entering Wrong Integration Data
As you might remember, you need to copy Email address, Subdomain, and API token data on your Zendesk dashboard and paste them into the related fields on Shopney integration dashboard.
Please contact the Shopney Support Team if you require any additional information. You are always welcome to contact us with any questions or concerns. Our support team will gladly answer your questions and assist you with anything!