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Having Issues with Shopify Inbox Integration?
Having Issues with Shopify Inbox Integration?

Although it happens rarely, here some likely issues about Shopify Inbox integration and their quick solutions in this article.

Lara Soley avatar
Written by Lara Soley
Updated over a year ago

1. Make sure did you enabled the integration

Please be sure you have "ENABLED" the switch and clicked on "Save Changes". Once you enabled it, you are going the see the "ACTIVE" text on the right top of the Shopify Inbox Integration logo.

2. Not seeing Shopney messages on Shopify inbox?

If you cannot see the Shopney messages on your Shopify Inbox application, most probably you overlooked a step in the integration manual.

In such cases, please check the manual again and make sure that you've done everything according to the guide below:

How To Integrate Shopify Inbox With Shopney Mobile App

Please contact the Shopney Support Team if you require any additional information. You are always welcome to contact us with any questions or concerns. Our support team will gladly answer your questions and assist you with anything!

Please note that this integration was built with our partner, and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!

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