Integrating Shopify Inbox with your store should be seamless, but occasionally things don’t go exactly as planned. Whether you’re not seeing messages, connection errors, or other odd behavior, this guide can help you troubleshoot and fix the issue.
Below, you’ll find the two most common problems, step-by-step solutions, and tips to get your Inbox back in working order in no time.
Step-by-Step guide to solving possible Shopify Inbox integration issues
1. Make sure the integration is enabled
First and foremost, log in to your Shopney Dashboard and navigate to the Integrations page(1). If the integration is activated, you will see an Active text on its logo on your Shopney Dashboard>Integrations page.
If you do not see it, that means it has not been activated. In that case, click on Shopify Inbox(2), and on the opened page, switch on the Enable toggle(3) and click on Save Changes(4).
Once you click on Save Changes, please make sure to check again to see the Active text on Shopify Inbox(5).
2. Check your integration setup
In the case that you do not see the messages, you might have overlooked a step in the integration setup guide. In such cases, please check our guide again and make sure that you've done everything according to the guide below.
Now you’re all set to handle and fix any potential Shopify Inbox issues!
Need Help?
If you encounter any issues, our support team is here to assist you:
Contact our support team via live chat in your Shopney dashboard.
Visit our Help Center.