Please be sure you have "ENABLED" the switch and clicked on "Save Changes". Once you enabled it, you are going the see the "ACTIVE" text on the right top of the Shopify Inbox Integration.

Shopify Inbox , Shopify , Shopney , In app chat, Shopney mobile app, Shopify chat


You might forget to grant the needed permissions. Please make sure that you have given permission to Shopney to access Shopify Inbox.

To check the permissions, open Shopify Inbox's page on Shopney integrations dashboard. If you see the first step like in the image below, please click on the "Give Permission" button and update the Shopney's permissions.

Shopify Inbox , Shopify , Shopney , In app chat, Shopney mobile app, Shopify chat


If you cannot see the Shopney messages on your Shopify Inbox application, most probably you overlooked a step in the integration manual.

In such cases, please check the manual again and make sure that you've done everything according to the guide below:

How To Integrate Shopify Inbox With Shopney Mobile App

PS: At Shopney, we work hard to make all of your favorite apps get functional also in your mobile stores. Please feel free to check the 'integrations' section of your Shopney dashboard to see what more we offer as integration.

For further information, please feel free to contact Shopney Support Team.

You are always more than welcome with any questions or concerns. Our support team will be glad to answer them, and help you with anything!

Thanks for reading!

NOTE: Please note that this integration was built with our partner, and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!

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