1. Make sure did you enabled the integration
Please be sure you have "ENABLED" the switch and clicked on "Save Changes". Once you enabled it, you are going the see the "ACTIVE" text on the right top of the Shopify Inbox Integration logo.
2. Not seeing Shopney messages on Shopify inbox?
If you cannot see the Shopney messages on your Shopify Inbox application, most probably you overlooked a step in the integration manual.
In such cases, please check the manual again and make sure that you've done everything according to the guide below:
Please contact the Shopney Support Team if you require any additional information. You are always welcome to contact us with any questions or concerns. Our support team will gladly answer your questions and assist you with anything!
Please note that this integration was built with our partner, and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!