If you followed all the steps properly on our 'How to integrate Gorgias with your Shopney mobile app?' guide, it's not likely to have any problems with the integration.
However, if you still have a malfunction, it's easy to fix. Let us cover the likely issues and how to fix them.
1. Reset Of Password (API Key) On Gorgias End
If you cannot see the messages from your Shopney mobile app on Gorgias dashboard after a certain time, it might related to the Password (API key). It might be reset on Gorgias, and you see a different API key your Gorgias dashboard.
In this case, you need to disable the integration as shown below (at the very bottom of the image) and set it up from the beginning.
Once you setup the integration from again, it should function properly. And, the messages from your Shopney mobile app will be
2. Entering Wrong Integration Data
As you might remember, you need to copy BASE API URL (1), Username (2) and Password (3) datas on your Gorgias dashboard and paste them into the related fields on Shopney integration dashboard.
If you somehow entered a wrong data to one or more fields, the integration won't function.
In case of entering wrong data or having doubt about it, we recommend you to check them all and make sure you enter the right datas.
3. Not Being Able To Send Photos or Attachments To Shopney Chats
This is related to the features of Shopney mobile app. Your Shopney mobile app chat does not support document and image share on the conversations.
So even if you can send and receive files and images solely on Gorgias, you will not be able to have that functions on Shopney related conversations. When you still send a file or image, it will be displayed as non-sense code texts. And, it will be really confusing for your customer.
If you have an issue other than the ones listed above, please contact Shopney support team. We will be more than happy to help out as always.
PS: At Shopney, we work hard to make all of your favorite apps get functional also in your mobile stores. Please feel free to check the 'integrations' section of your Shopney dashboard to see what more we offer as integration.