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Having issues with UXCam - Shopney integration?
Having issues with UXCam - Shopney integration?

We would like to tell about what to do when you face some issues about UXcam integration in this article although they happen quite rarely.

Lara Soley avatar
Written by Lara Soley
Updated over 3 years ago

1. APP KEY

While integrating UXcam to Shopney, you get an 'App Key Code' from UXcam and paste it into the related integration interface at Shopney dashboard. Make sure you select and paste it correctly.

2. USER NAMES

You will not see the actual user names on the UXCam analytics dashboard. Because we do not track or keep such customer name data at Shopney.

3. APP CONTENT

You will not be able to see the actual images from the app design and layout in your UXCam records. This is an obligation that cannot interfere due to user privacy rules.

We hope this guide helps to resolve all issues with this integration.

If you have any issues other than the ones listed above, please contact Shopney support team. We will be happy to help out as always.

You can also check out the 'How to integrate Shopney with UXCam?' article which will walk you through the entire process step-by-step.

PS: At Shopney, we work hard to make all of your favorite apps get functional also on your mobile stores. Please feel free to check the 'integrations' section of your Shopney dashboard to see what more we offer as integration.

NOTE: Please note that this integration was built with our partner, and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!

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