1. The design elements set up for loyalty don't function
There are two likely reasons for this to happen:
A. The Smile 'Public' (1) and 'Private' (2) keys haven't been entered correctly. If this is the case, please make sure that they are correctly placed into the related fields.
B. This integration is not be available in your current Smile plan. In that case, please make sure that your plan is eligible to integrate your loyalty program with your Shopney mobile app.
2. The loyalty & reward features aren't functioning well
Each loyalty-related action like points, discount codes and referrals is managed and measured by Smile. If you are encountering with an issue regarding these, it is most probably related to your loyalty program and not the mobile app. In this case, you'll need to reach out to Smile team to further investigate the issue.
Please contact the Shopney Support Team if you require any additional information. You are always welcome to contact us with any questions or concerns. Our support team will gladly answer your questions and assist you with anything!
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Please note that this integration was built with our partner, and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!