Smile.io Loyalty integration brings your rewards program directly into your mobile app, helping you increase retention, boost engagement, and encourage repeat purchases. While the setup is straightforward, you may occasionally run into minor issues that affect how the integration functions.

In this article, we’ll walk you through the most common problems and how to fix them, so your customers can continue enjoying a seamless loyalty experience.

Let’s go over the 3 most commonly encountered issues with Smile.io Loyalty integration and how to solve them!

If Smile.io Loyalty isn’t showing in your Shopney app after the integration setup, it’s usually because it hasn’t been fully activated in your Shopify dashboard.

To fix this, go to the Points section under the Program tab in your Smile.io Loyalty admin panel (1), and make sure that Points are set to active (2), and that Ways to Earn and Ways to Redeem (3) are properly set up and enabled. Then, please double-check that the integration is activated correctly by following the steps here.

If the showcase or menu elements for Smile.io Loyalty are showing blank pages in your app, it’s usually because the Public Key(1) or Private Key (2) wasn’t entered correctly during the integration setup. To fix this, copy both values directly from your Smile.io Loyalty admin panel and paste them accurately into the Shopney dashboard with the help of the guide here.

Each loyalty-related action, such as earning points, redeeming discount codes, or referrals, is managed directly by Smile.io Loyalty.

If you're experiencing issues with these features, the problem is likely related to your loyalty program settings, not your Shopney app itself. In this case, we recommend reaching out to the Smile.io Loyalty support team for further assistance.

If you encounter any issues, our support team is here to assist you:

How to Integrate Smile.io Loyalty to Shopney?

What Will Change in Your App with Smile.io Loyalty Integration?

What Will Change in Your App with Subscription Integrations?