LoyaltyLion integration brings your rewards program directly into your mobile app, helping you increase retention, boost engagement, and encourage repeat purchases. While the setup is straightforward, you may occasionally run into minor issues that affect how the integration functions.
In this article, we’ll walk you through the most common problems and how to fix them, so your customers can continue enjoying a seamless loyalty experience.
Let’s go over the 2 most commonly encountered issues with LoyaltyLion integration and how to solve them!
1. Design elements for LoyaltyLion aren’t working
If the showcase or menu elements for LoyaltyLion are showing blank pages in your app, it’s usually because the Token(1) or Secret (2) information wasn’t entered correctly during the integration setup.
To fix this, copy both values directly from your LoyaltyLion admin panel and paste them accurately into the Shopney dashboard with the help of the guide here.
2. Loyalty and rewards features aren’t working as expected
Each loyalty-related action, such as earning points, redeeming discount codes, or referrals, is managed directly by LoyaltyLion.
If you're experiencing issues with these features, the problem is likely related to your loyalty program settings, not your Shopney app itself. In this case, we recommend reaching out to the LoyaltyLion support team for further assistance.
Need Help?
If you encounter any issues, our support team is here to assist you:
Contact our support team via live chat in your Shopney dashboard.
Visit our Help Center.