How does Shopney's unique built-in chat function work?

We all appreciate the ability to connect in real time and get our questions answered fast in this day and age. Customers are completely satisfied when they use live chat.

To be more specific, Forrester Research discovered that having questions answered by a real person while purchasing something is one of the most significant elements of a website for approximately 44% of online shoppers. This statistic provides a very realistic example of how much customers may value the in-app chat option.

As a result, it is critical. We designed this one-of-a-kind built-in function just for you. Now, let's get to the point of this article: How Shopney In-App Chat feature works?

1. Enabling The In-App Chat

When you click the 'Chat' section on your Shopney dashboard, the following screen will welcome you. You need to switch the indicated button to enable the feature on your app.

Then, your screen will turn into the following one if you haven't gotten any messages yet. You cannot start a conversation with your customers. Only customers can start the conversations through the app and you can respond. Before publishing your app, you can test the In-App Chat functionality with the Shopney Preview App.

2. Displaying The Conversations

As you get the messages from users, you will see them getting listed in 4 categories (All, New, Open and Closed) as shown below.

3. Responding to a Customer Message

It's working in an easy way that you are familiar with. You click on the conversation you want to answer on the left-hand side list. And the related conversation opens on the right-hand side as shown below.

Then you can easily type your message and then click send button, just like it's shown in below.

4. Closing A Conversation

At the top right of the conversation section, you will see the 'END' button. All you need to do to close a conversation is to click on that button.

5. Good To Know

• You cannot start a conversation with your customers. Only customers can start the conversations through the app and you can answer on Shopney Dashboard or Preview App.

• Before ending a conversation, ensure that your customers have received the necessary response and are satisfied. Because you cannot reopen the conversation and send another message to the user once it has been closed.

• You can test the In-App Chat feature through Shopney Preview App before getting your app published.