Yotpo Loyalty integration brings your rewards program directly into your mobile app, helping you increase retention, boost engagement, and encourage repeat purchases. While the setup is straightforward, you may occasionally run into minor issues that affect how the integration functions.

In this article, we’ll walk you through the most common problems and how to fix them, so your customers can continue enjoying a seamless loyalty experience.

Let’s go over the 3 most commonly encountered issues with Yotpo Loyalty integration and how to solve them!

If Yotpo Loyalty isn’t showing in your Shopney app after the integration setup, it’s usually because it hasn’t been fully activated in your Shopify dashboard.

To fix this, go to your Yotpo Loyalty admin panel and click on the Display On-Site item you want to display inside the app’s loyalty pages (1). Make sure the selected item is set to Active status (2). Then, double-check that the integration is activated correctly by following the steps here.

If the showcase or menu elements for Yotpo Loyalty are showing blank pages in your app, it’s usually because the API Key & GUID (1) or Script & Instance ID (2) information wasn’t entered correctly during the integration setup.

To fix this, copy the required information directly from your Yotpo Loyalty admin panel and paste it accurately into the Shopney dashboard with the help of the guide here.

Each loyalty-related action, such as earning points, redeeming discount codes, or referrals, is managed directly by Yotpo Loyalty.

If you're experiencing issues with these features, the problem is likely related to your loyalty program settings, not your Shopney app itself. In this case, we recommend reaching out to the Yotpo Loyalty support team for further assistance.

If you encounter any issues, our support team is here to assist you:

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