1. The design elements set up for loyalty don't function
There are two likely reasons for this to happen:
A. The Growave Loyalty 'App Secret' key haven't been entered correctly. If this is the case, please make sure that they are correctly placed into the related fields.
B. This integration is not be available in your current Growave plan. In that case, please make sure that your plan is eligible to integrate your loyalty program with your Shopney mobile app.
2. The loyalty & reward features aren't functioning well
Each loyalty-related action like points, discount codes and referrals is managed and measured by Growave Loyalty. If you are encountering with an issue regarding these, it is most probably related to your loyalty program and not the mobile app. In this case, you'll need to reach out to Growave Loyalty team to further investigate the issue.
Please contact the Shopney Support Team if you require any additional information. You are always welcome to contact us with any questions or concerns. Our support team will gladly answer your questions and assist you with anything!
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