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Having Issues With Growave Product Reviews?
Having Issues With Growave Product Reviews?

It doesn't happen frequently. But we would like to mention some rare issues and their quick solutions in this article.

Yasmin Garet avatar
Written by Yasmin Garet
Updated over a year ago

1. I CANNOT SEE THE PRODUCT REVIEWS AT ALL

Please make sure the integration is enabled in both Growave's and Shopney's dashboards.

enabling shopney - growave integration

2. I CANNOT SEE SOME OF MY PRODUCT REVIEWS

Growave enables you to publish or unpublish certain reviews. Please make sure the review that you are looking for is a published one. Otherwise, it cannot be displayed on your app.

3. I CANNOT SORT MY REVIEWS

As the sorting function is not offered yet by Growave, you cannot sort your product reviews.

If you have an issue other than the ones listed above, please contact Shopney support team. We will be happy to help out as always.

4. I CANNOT SEE MY REVIEWS ON MY WEBSITE

Only reviews written for products can be visible on Shopney mobile app.

PS: At Shopney, we work hard to make all of your favorite apps get functional also on your mobile stores. Please feel free to check the 'integrations' section of your Shopney dashboard to see what more we offer as integration.

NOTE: Please note that this integration was built with our partner, and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!

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