First things first! As it's just a click of a button to activate Zakeke for your app, please make sure that you enabled it on Shopney integrations dashboard.
1. THE PRODUCT I WANT IS NOT CUSTOMIZBLE
The customizations for the products are made and managed in Zakeke's end. We are bringing that capability to your mobile app with this integration. So, you need to make sure which products are open for customization on your Zakeke dashboard. Once you enable a product for customization and can see it functioning in your web store, it will also be available for customization on the mobile app.
If you cannot make customization for a product on your web store, you can also not customize that product on the mobile app. For further customization issues, you may contact Zakeke.
2. I CANNOT SEE THE PRODUCT ON THE MOBILE APP AT ALL
In order to see a product on your mobile app, -whether customizable or not- you need to make sure that the product is available for Shopney on your Shopify dashboard. Then, our system can track and sync that product for your mobile app.
3. THE PRODUCT IS CUSTOMIZABLE AND SHOPNEY AVAILABLE BUT IT IS NOT ON THE MOBILE APP
This is a case we have never faced so far, but please let us know through live chat. Our support team will do their best to help you out.
If you have issues other than the ones listed above, please contact Shopney support team. Remember that we are here to help.
At Shopney, we work hard to make all your favorite apps get functional on your mobile app as well. Please feel free to check the 'integrations' section of your Shopney dashboard to see which other integrations we offer. Also, please let us know if you want another app to be integrated with Shopney. Our development team will check its availability and share their feedback with you.
NOTE: Please note that this integration was built with our partner, and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!