Rebuy integration provides personalized product recommendations to improve user experience and drive sales. However, during setup or use, you might encounter certain challenges that can affect its functionality. This document outlines the most common issues and offers step-by-step solutions to help you resolve them quickly and efficiently.

A. The Rebuy API Key may not have been entered correctly. Ensure that these keys are entered correctly.

B. Each widget created in the Rebuy dashboard corresponds to the "Custom" type on the Shopney side. If a custom recommendation is to be used, the ID of the applied rule must be entered correctly. The ID entered for the website is different from the ID used for the mobile device. To enter the correct ID for the mobile device, the ID of the relevant widget created in the Data Sources section on the left menu of the Rebuy dashboard should be used.

To provide custom recommendations, it must be ensured that the correct widget type and rules are selected in Rebuy.

Shopney supports the "Custom" widget type in both the Product Page and Cart sections, and recommendations are displayed in these areas on the mobile app.

A. Ensure that the integration is active and the key/ID are entered correctly.

B. In order for the recommendations set on the product detail page to appear, the "Show Recommended Products" option must be enabled in the Product Page section under Design > Customization in the Shopney dashboard.

C. In order for the recommendations set on the Cart page to appear, the "Enable Cross-Sell Widget" option must be enabled in the Cart Page section under Design > Customization in the Shopney dashboard, and the "Product Recommendation" option must be active.

D. Sold-out products are visible on the product detail page but do not appear on the Cart page. If you want sold-out products to appear on the product detail page, the "Hide Sold-Out Products" option must be disabled in the Collection Page section under Design > Customization in the Shopney dashboard.
If the feature is disabled but you still see it, you need to check the widget settings you configured in the Rebuy dashboard.

Please contact the Shopney Support Team if you require any additional information. You are always welcome to contact us with any questions or concerns. Our support team will gladly answer your questions and assist you with anything!

How to integrate Rebuy to Shopney?
​What will change in your app with Rebuy integration?

Please note that this integration was built with our partner, and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!