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Why Can't I See My Shopney Mobile App In App Stores When It Says My App Is Live?
Why Can't I See My Shopney Mobile App In App Stores When It Says My App Is Live?

Learn about the reasons why you can't see your Shopney Mobile App in app stores.

Lara Soley avatar
Written by Lara Soley
Updated over 4 years ago

In order for an app that is live on App Store and Google Play Store to appear when searched, they first need to be indexed. The indexing process may take from 2 to 4 hours. That's why you can't find your app by searching until the indexing process is fully completed.

In this case, you need to use your store URL links that will directly navigate you to your app within the store. The notification mail we send you when your app goes live includes your app's store links. So, if you are thinking about where to find them, please check your mailbox.

Once the indexing is completed, you can find your app in stores by searching for it with its full name.

It's been more than 4 hours since we've sent you the notification mail and you still can't seem to find your app in the stores by searching? Here's what to do:

For Google Play Store

Google Play Store search feeds from two main sources. The first one is the app name and the second one is the description area. In order for your app to appear on the top, please make sure you fill the description area extensively and include your app's name as much as you can. This editing will increase the availability of your app in both play store and search engines.

For App store

Appstore search feeds from two sources as well. The first one is the app name and the second one is the keyword area. Using your app name among the keywords will increase the availability of your app in both App Store and search engines.

If you have further questions, please feel free to reach out.

Thanks for reading!

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